Telephone systems are crucial components within a virtual office environment. This is why high performance PABX systems with various functionalities are important here. Virtual offices are equipped with PBX systems with direct dial capabilities, conference call support as well as internal and external call transfer functionalities. Apart from that, voice mail support is crucial, along with the ability for virtual office users to access their voice mail box remotely from anywhere, at anytime. Other useful services for virtual offices include automatic call forwarding to your preferred number or to the phone number of any employee.

One of the core features of virtual offices is the ability to include a local numbers for their clients to call into their virtual office. This means that local callers will only need to dial a local number in order to reach the local office of the company. With the local phone number, customers of virtual office users will get the impression that they are calling an office within their area. In fact, this arrangement also helps to prevent communication problems as customers are able to speak to the receptionist with their local language.

The voicemail services within a virtual office are not only restricted to voice mailbox access. In fact, many virtual offices incorporate other value added services that bring great value to the mobility factor of the virtual office worker:

Fax through email

Most of the time, mobile workers do not possess the luxury of being at one place the majority of time. This is why conventional fax forwarded to their permanent home addresses may not be good enough to meet their needs. The solution to this is to receive faxes to a virtual number and get that forwarded to an email mailbox. Virtual offices provide this facility to subscribers, in which all incoming faxes will be stored on a server and forwarded to the recipient’s email mailbox. Therefore, virtual office users will be able to retrieve their faxes wherever the world they may be.

Voicemail through the internet

Making long distance calls to access conventional voice mailboxes may be a hassle, especially to international business travelers working from virtual offices all around the world. Virtual offices also provide users with the ability to receive voicemail recordings via email. These voice mail messages are converted into a digital audio file and sent through the internet. Therefore, as long as the virtual office user accesses his or her email, voice mail messages will be accessible through the internet.

Virtual conference calls

Virtual conference calls no longer require dedicated servers within office environments to host the calls. Through the usage of an internet-based server, users can call up other users just by connecting to this server. In fact, these calls are made through VoIP technology which offers clear phone calls at low cost. With this, as long as an internet connection is available, virtual office users will be able to make the calls to their peers from anywhere around the world.

Receive email through the phone

Just like how voice mail can be sent to email, this solution provides convenience the other way around. In the event that virtual office users are unable to access their email whilst traveling, they are able to call in to a remote access server, and get their emails read to them by an automated assistant. This way, virtual office users will never miss out on any emails even while they are located at the most remote locations where internet access may be difficult to obtain.